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[ITS] How can I send logs remotely through DMS Web

Updated 8/25/2026

NOTE: This option is for troubleshooting purposes ONLY.

Admins/sub-admins can now remotely send device logs to BenQ support. 

  • Login to DMS with Admin/Sub-Admin account.
  • Navigate to Devices => [Selected Device] => Upper Right-hand Corner (highlighted below)

     Location of Icon to remotely send logs. 
  • Report issue => Upload Logs

    Upload log interface and information to send to BenQ


  • Copy the information/screenshot and e-mail it to your BenQ support contact.