[RE04] Release Notes for FW v1.0.2.69

Applicable models: RE6504, RE7504, RE8604, RE6504FV, RE7504FV, RE8604FV, RE9804FV, RE6504FV2, RE7504FV2, RE8604FV2, RE9804FV2

[New Features]

Disable input sources

Users can now disable specific input sources in Settings → Display → Custom source names.

Disable built-in camera (FVModels)

Users can now disable the built-in camera in Admin menu → Android settings.

[Enhancements]

Improved translations in the Settings menu.
The QR code network sharing option in Android settings has been removed.
InstaShare Button mode is now enabled by default.
The InstaShare Button startup launch delay has been set to 30 seconds.
The HDMI Out button is now always available for selection, allowing the function to be activated even when no HDMI cable is connected.
Optimized storage usage by deleting previously exported logs.
Adjusted the default display color temperature to be less skewed toward red.
Upgraded touch firmware to support up to 50 touchpoints in Windows.
Updated with the latest Google security patch from November 2025.

[Fixed Issues]

Fixed an issue where the board would not wake up from sleep mode when using an HDMI input.

Fixed an issue that prevented the board from waking up via the power button after being put into sleep mode through DMS.
Fixed an issue where X-Sign Broadcast would still play sound when the board was in sleep mode.
Fixed an issue with AirPlay where iPads and iPhones would not appear in the board’s device list when using the board’s Wi-Fi hotspot.
Fixed an issue where the wallpaper would not change when logging in with an AMS account.
Fixed an issue where microphone and webcam changes made in the Settings menu were not retained after a reboot.
Fixed an issue where enabling the USB port lock setting through DMS was not successfully applied to the board.
Fixed an issue where turning on USB port lock through DMS would turn off the board Wi-Fi.
Fixed an issue where Power save mode would interrupt updates when the board was in Corp mode.
Fixed an issue where EZWrite 6 would stop working when using split-screen.
Fixed an issue during the Out-of-Box Experience (OOBE) where the settings menu could be opened with a dragging gesture.
Fixed an issue where a wireless mouse or keyboard had limited operating range when the DVY32 camera was connected to the front I/O panel.
Fixed an issue preventing Wi-Fi security certificate installation via USB drive.
Fixed an issue where EZWrite 6 was not showing available cameras properly.
Fixed an issue that caused the board to restart during the login process when Authentication mode was enabled.
Fixed an issue where the board could get stuck during the boot animation after being upgraded from Android 13 to Android 14.
Fixed an issue on the RE8604FV2 where there was no sound and volume adjustments were not working properly.
Fixed an issue on the RE8604FV2 that would cause the camera app to stop working.

[Updated Apps]

BenQ Control 1.0.2.0
InstaShare 2 AirPlay 1.0.2.1
InstaShare 2 1.8.8.0
Notification 3.1.1.0
BenQ App Store 3.0.9.0
EasySettings 1.0.17.0
Broadcast Player 2.5.5.0
AMS Office 1.0.12.0
QOTAClient 2.3.13.0
DMS Client 3.3.77.0
UniLauncher 1.6.8.0

[Update Instructions]

This update requires manual installation through DMS or on the BenQ Board.

Updating the firmware from DMS

⚠️ Warning

The firmware update restarts the devices automatically. Make sure to update the firmware during off hours.

Go to https://dms.benq.com.
Log in with your admin credentials.
From the main menu, click Firmware. The list of available device models appears.
Locate your BenQ Board model, and then click Update. The update summary appears.
Review the update details, and then click Update.

Tip: You can also click Schedule to schedule the update at a later time.

Updating the firmware from the BenQ Board