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[RM04] Release Notes for FW v1.0.3.35

Released 9/14 - Updated 9/14

Applicable Models: RM6504, RM7504, RM8604

[Enhancement]

  • Improve microphone sound quality during video meetings in Teams and other meeting applications. 

[Fixed Issues]

  • Fixed an issue where the Freeze function malfunctioned under the HDMI source, resulting in a black screen. 

 

[Update Instructions]

This update requires manual installation through DMS or on the BenQ Board.

Updating the firmware from DMS

⚠️ Warning

The firmware update restarts the devices automatically. Make sure to update the firmware during off hours.

  1. Go to https://dms.benq.com.
  2. Log in with your admin credentials.
  3. From the main menu, click Firmware. The list of available device models appears.
  4. Locate your BenQ Board model, and then click Update. The update summary appears.
  5. Review the update details, and then click Update.

    Tip: You can also click Schedule to schedule the update at a later time.

    Updating the firmware from the BenQ Board

    ⚠️ Warning

      • The firmware update requires a system restart. Make sure to save all important data before proceeding.
      • The update process may take a few minutes to complete. Ensure that there are no interruptions. Do not power off the device or disconnect from the internet to prevent permanent damage to the display.
    1. Open the Settings menu.
    2. Tap Advanced → System update.
    3. Tap Update system.

    The system downloads and updates the firmware and then reboots automatically.