System Updates
      Back to home
      1. BenQ Service Genie
      2. Release Notes
      3. System Updates

      [RP04] Release Notes for FW v20240624

      Release Date 7/8/24

      [New Features]

      Auto detect BenQ Board settings from USB


      The RP04 can now automatically detect the BenQ Board settings files stored in connected USB drives and allow the user to clone those settings to the board.

      New air ionizer settings


      Users can now select from three air ionizer settings:

      • Standard: The ionizer stays active while the board is powered on.
      • Auto (Air quality): The ionizer activates when the board senses a high concentration of PM2.5 or PM10 in the room. It continues the cycle until the PM2.5 or PM10 level becomes moderate.
      • Auto (Motion): The ionizer activates when it senses movement within a one-meter radius from the board. It continues this cycle until no motion is detected.

      Note: The air ionizer cycle lasts 20 minutes. It releases negative ions for 10 minutes and then rests for 10 minutes.

      Google Play app filters


      These filters allow users to access more apps on the Google Play Store. This setting is located in Settings → Advanced Settings and needs to be manually enabled.

      Show apps in landscape


      All apps launched on the board will be shown in landscape orientation. This setting is located in Settings → Advanced Settings and is enabled by default.

      Added more options in the Settings menu

      • Under Settings → Display:
        • Aspect ratio
        • HDMI CEC
        • HDMI ARC & SPDIF
      • Under Settings → Audio:
        • Enable line out audio and built-in speakers
        • Amplify microphone input

      [Enhancements]

      • Optimized the noise cancellation for audio input devices using the 3.5 mm microphone port.
      • Improved the layout of the BenQ services enablement pages in the BenQ Board setup wizard.
      • Gboard (Google Keyboard) is now the default keyboard.
      • Added Use randomized MAC (default) to the Wi-Fi settings for USB cloning.
      • Added NTAG NFC support.
      • Added back the Update All button in the BenQ App Store so that users can simultaneously update all installed apps.
      • Added language support for Catalan, Eusker, Malay, and Slovakian.

      [Fixed Issues]

      • Fixed an issue that caused the sidebar to crash.
      • Fixed an issue that prevented guest users from using the Floating Tool gesture.
      • Fixed an issue that caused a pop-up message to appear when users try to use the Floating Tool gesture with an external input source.
      • Fixed an issue that caused some Google services to crash.
      • Fixed an issue that caused image distortion when using Google Lens in Google Chrome.
      • Fixed an issue that caused the board to display an incorrect storage size.
      • Fixed an issue that decreased the volume of the recorded audio when using the microphone array during Zoom calls.
      • Fixed a reboot issue that was caused when using the WD02AT Wi-Fi adapter in certain Wi-Fi environments.
      • Fixed an issue that prevented the board from turning on the camera when using VooV.
      • Fixed an EZWrite 6 issue that changed the language from Dutch to Polish when screen recording was enabled.
      • Fixed an issue that caused the BenQ App Store to crash when the user logged in with their AMS account.
      • Removed an outdated QOTA installation package.
      • Fixed the French UI of the BenQ Board setup wizard.
      • Fixed some UI string issues.

      [Security Updates]

      Applied the 2024-06-05 Android security patch.

      [Updated Apps]

      The listed apps are now updated to the following versions:

      • Account Settings 2.1.6.7
      • AMS Files 2.1.2.2
      • AMS Office 1.0.6.0
      • BenQ App Store 2.0.10.0
      • BenQ Launcher 1.1.7.6
      • DMS Client 3.1.8.0
      • DV01K Camera (formerly BenQ Camera)

      Important: Admins need to manually download and install the new DV01K firmware from the BenQ Board. For update instructions, refer to the following release notes:

      • EZTools 1.1.8.1
      • EZWrite 6 1.3.12.2
      • InstaShare 2 1.5.2.0
      • Notifications 2.2.2.1
      • QOTA 2.3.1.8
      • Sidebar 1.1.3.1
      • Widgets 1.1.0.2
      • X-Sign Broadcast 2.4.14.0

      [Other Updates]

      • Removed Airplane mode from the Android Settings menu.

      [Update Instructions]

      This update requires manual installation through DMS or on the BenQ Board.

      Updating the firmware from DMS

      ⚠️ Warning

      The firmware update restarts the devices automatically. Make sure to update the firmware during off hours.

      1. Go to https://dms.benq.com.
      2. Log in with your admin credentials.
      3. From the main menu, click Firmware. The list of available device models appears.
      4. Locate your BenQ Board model, and then click Update. The update summary appears.
      5. Review the update details, and then click Update.

        Tip: You can also click Schedule to schedule the update at a later time.

        Updating the firmware from the BenQ Board

        ⚠️ Warning

          • The firmware update requires a system restart. Make sure to save all important data before proceeding.
          • The update process may take a few minutes to complete. Ensure that there are no interruptions. Do not power off the device or disconnect from the internet to prevent permanent damage to the display.
        1. Open the Settings menu.
        2. Tap Advanced → System update.
        3. Tap Update system.

        The system downloads and updates the firmware and then restarts automatically.