Device Management Solution (DMS)
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      1. BenQ Service Genie
      2. Release Notes
      3. Device Management Solution (DMS)

      [DMS] BenQ DMS Client 3.3.8.9 Release Notes

      Released 7/19/25 - Updated 6/9/25

      [New Features]

      Remotely Control BenQ Notifications

      BenQ Notifications can now be toggled through DMS, either through a Policy or through individual device settings.

      1. Policies → [Policy] → Launcher settings

      2. Devices → [Device] → Apps → Launcher settings

      Remotely control Instashare 2 Webcasting

      Webcasting via Instashare 2 can now be toggled on through DMS Policy under Apps => [InstaShare 2 or InstaShare 2 EDLA] => Advanced.

      Added Device Setting: Set Timezone Automatically

      Under Device Settings, you can toggle on Set timezone Automatically.
      [Select device] => Device Info => Display and system → System.

      Remotely set Corp Mode through Device Setting

      [Select device] => Device Info => Display and volume => Display. NOTE: If enabled, disabling Corp Mode MUST be done at the board since the Android side is disabled and DMS will no longer be able to detect the device.

      Max AMS Accounts Setting

      The Max number of user profiles on a board can be changed remotely through DMS. Note: If you're having storage issues with your boards/users are utilizing a lot of space, we recommend keeping it at the default 10.

      1. Through DMS Policy
        [Policy] => Launcher settings => Remotely control BenQ AMS settings => Access security



      2. Through Device Setting
        [Device] => Apps => Launcher settings => Remotely control BenQ AMS settings => Access security



      Added Google Play app filter setting in Devices

      Google Play App Filter is used to filter out applications that are not compatible with your device. Toggling this off will show more applications (note that these may have compatibility issues).
      [Select device] => Device Info => Policy and security

      [Enhancements]

      • The firmware update process will now ignore certain triggers (like device shutdown or reboot) initiated by DMS web for more successful updates.
      • Admins can now request temporary permission to remotely send device logs to BenQ support.
        • Customer would reach out to BenQ contact to request option to remotely send logs
        • Once allowed, user can upload logs to BenQ Server under Devices => [Selected Device] => Upper Right-hand Corner (highlighted below)

        • Report issue => Upload Logs

      • Project power consumption is now displayed on the dashboard in Agent mode.
      • Admins can click on items in Dashboard => Events to view details.
      • Optimized translations.

      [Fixed Issues]

      • Resolve an issue that prevented launcher settings from displaying.
      • Resolve an issue that prevented the Seesaw app from installing.

      [Update Instructions] 

      • This update requires installation through DMS or on the BenQ Board. 
      1. Update DMS Client. 

      Method 1: Using DMS 

        1. Go to https://dms.benq.com. 
        2. Log in with your admin credentials. 
        3. From the main menu, click Apps → BenQ Apps. The list of available apps appears. 
        4. Locate DMS Client, then click Install. The app installation menu appears. 
        5. Select the target devices (by devices, groups, or tags) and click Next. 
        6. Select the specific devices, groups, or tags, and then click Select. A confirmation message appears. 
        7. Review the information and click Confirm. 

        OR 

        Method 2: From the BenQ Board

          1. On the home screen taskbar, tap  → BenQ App Store.
          2. Tap  → DMS Client.
          3. The app details window appears. 
          4. Tap Update.
            Tip: If there are other available app updates, you can install them all by tapping  then  Update All. 
        2. Update the DMS app on your mobile device (Optional: only required when managing from a mobile device)
          1. Launch the App Store or Google Play on your mobile device. 
          2. Install or update the BenQ DMS Tool.
        3. Update the InstaShare 2 app (Optional: only required if using InstaShare 2 Set Random Password feature)

          Method 1: Using DMS

            1. Go to https://dms.benq.com. 
            2. Log in with your admin credentials.
            3. From the main menu, click Apps → BenQ Apps. The list of available apps appears. 
            4. Locate InstaShare 2 (03 series or before) or InstaShare 2 EDLA (04 series or later), and then click Install. The app installation menu appears. 
            5. Select the target devices (by devices, groups, or tags) and click Next. 
            6. Select the specific devices, groups, or tags, and then click Select. A confirmation message appears. 
            7. Review the information and click Confirm. 

            OR 

            Method 2: From the BenQ Board 

              1. On the home screen taskbar, tap  → BenQ App Store. 
              2. Tap  → InstaShare 2 (03 series or before) or InstaShare 2 EDLA (04 series or later). The app details window appears. 
              3. Tap Update.
                Tip: If there are other available app updates, you can install them all by tapping  then  Update All.