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BenQ Service Genie

FAQs

FAQs

Technical Suggestions, EZWrite, InstaShare

Technical Suggestions

What is the suggested file size for using with X-Sign Broadcast?

Do I need to delete files manually after pushing content to X-Sign Broadcast?

Why doesn't sound play from the BenQ Board speaker when connected to USB microphone

What does 'Important message' mean in X-Sign Broadcast?

How do I clean BenQ Board without damaging it?

How to use Gmail with the built-in browser?

Why does RP02 will enter power save mode after using the HDMI signal for 30 minutes?

[DMS] What DMS 3.0 features are supported by my BenQ Board?

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EZWrite

Can EZWrite import PowerPoint files from Google drive?

Can EZWrite record all the video, audio and the annotations when using EZWrite recording?

How to join EZWrite cloud whiteboard without scanning the QR code

InstaShare

Why do I get a black screen when casting with InstaShare 2?

Does InstaShare 2 support Miracast?

What are the recommended specifications for personal devices for InstaShare 2

InstaShare requires a 6 digit code, but MacOS asks for 4. What do I do?

What are the main differences between InstaShare 1 and InstaShare 2?

Why does Instashare switch from split screen to full screen when playing Youtube videos?

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InstaShare button

How to pair InstaShare button with BenQ Board

How to use the Instashare Button Mode BenQ RP03

Google Slides

How to Annotate on Google Slides within your BenQ boards (RP04/RM04)

Google Apps

Google Apps and Chrome aren't working/syncing on my BenQ Board

Applications keep rotating on my BenQ Board

How to set Google Drive in my Chrome browser to open files within the Browser.

How to set your default keyboard to GBoard (Google Keyboard) on your BenQ Board