Follow the steps below to export the logs from the DMS Client on the board. If you're having issues with your BenQ Board, our support team will request you to export the logs this way to allow our team to troubleshoot.
Prior to exporting the logs, make sure that you have a documented time of the when the issue. This is important for us to properly review the logs.
Currently we have two ways for users to send error logs over to BenQ Support.
1. Providing MAC Address of the BenQ Board
2. Uploading logs from DMS Client
[Providing MAC Address of the BenQ Board]
1. Log into DMS (dms.benq.com)
2. Navigate to the Devices section from the sidebar.
3. Locate your BenQ Board that is having an issue and look for the MAC Address.
4. Email that MAC Address along with:
- Detailed description of the Issue
- Time of the issue
to tse.bqa@benq.com or your support contact at BenQ.
[Uploading logs from the DMS Client]
1. Open the Apps waffle.
2. Open the DMS Client Application 
on your BenQ Board.
3. Click on Advance Info.
4. Click Upload.
5. Take a screenshot/picture of the success message and email it to either tse.bqa@benq.com or your support contact at BenQ along with the MAC Address (MAC) and the time of the issue.
