System Updates
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      1. BenQ Service Genie
      2. Release Notes
      3. System Updates

      [RE04] Release Notes for FW v1.0.2.46

      Released 9/25/25 - Updated 9/21/25

      [New Feature] 

      Wi-Fi hotspot settings
      Added Wi-Fi hotspot settings to the board settings for non-admin users.


      [Enhancements]

      • Improved board startup time.
      • Enhanced stability of automatic input switching.
      • Enhanced stability when switching AMS accounts.
      • Improved compatibility of the built-in camera with Microsoft Teams.

      [Fixed Issues]

      • Fixed an issue where the built-in camera wasn’t automatically selected when a USB camera was disconnected (RE04FV).
      • Fixed an issue where the EZWrite 6 split screen feature was not working with YouTube after upgrading to Android 14. 
      • Fixed an issue where the Floating Tool was unavailable after completing initial board setup (out-of-box experience) and enabling BenQ services.
      • Fixed an issue that prevented volume adjustment.
      • Fixed an issue where the Google Files app unexpectedly opened when logging in as Guest.
      • Fixed an issue where the Wi-Fi hotspot was not working after upgrading to Android 14.

      [Updated Apps]

      • EZTools 1.3.2.0
      • EZWrite 1.6.1.0
      • EZMath 1.1.2.0
      • AMS Files 2.3.3.0
      • DMS Client 3.3.54.0
      • InstaShare 2 1.8.7.0

      [Update Instructions]

      This update requires manual installation through DMS or on the BenQ Board.

      Updating the firmware from DMS

      ⚠️ Warning

      The firmware update restarts the devices automatically. Make sure to update the firmware during off hours.

      1. Go to https://dms.benq.com.
      2. Log in with your admin credentials.
      3. From the main menu, click Firmware. The list of available device models appears.
      4. Locate your BenQ Board model, and then click Update. The update summary appears.
      5. Review the update details, and then click Update.

        Tip: You can also click Schedule to schedule the update at a later time.

        Updating the firmware from the BenQ Board

        ⚠️ Warning

        • The firmware update requires a system restart. Make sure to save all important data before proceeding.
        • The update process may take a few minutes to complete. Ensure that there are no interruptions. Do not power off the device or disconnect from the internet to prevent permanent damage to the display.
        1. Open the Settings menu.
        2. Tap System → About → System update.
        3. Tap Update. The system downloads and updates the firmware and then restarts automatically.