System Updates
      Back to home
      1. BenQ Service Genie
      2. Release Notes
      3. System Updates

      [RM03] Release Notes for FW v1.0.1.14

      Released 2/4/25 - Updated 1/22/25

      Models: RM6503, RM7503, RM8603

      [Enhancements]

      • Modified the default Bluetooth setting to OFF to improve system stability.
      • Updated the Shared Object library to improve system stability when the Chromium browser is being used.

      [Fixed Issues]

      • Fixed an issue with the real-time clock that could potentially cause powering on via scheduling to not function properly.
      • Fixed an issue that could cause the board to crash when playing YouTube videos in full-screen mode.
      • Fixed an issue that caused a blank screen when users switched the signal source and then connected the board to another display via HDMI out.
      • Fixed an issue that caused the Bluetooth option in the BenQ Board Settings menu to be grayed out if users logged in with an AMS restricted user role and plugged in an RTL8852BU Wi-Fi 6/Bluetooth combo dongle to the board.
      • Fixed an issue that caused the system to fail to switch to a scheduled startup source and instead remain in Android.

      [Updated Apps]

      • EZWrite 6 to v1.4.5.1
      • EZTools to v1.2.5.1
      • AMS Files to v2.1.7.1
      • AMS Office to v1.0.6.0
      • DMS Client to v3.2.8.0

      [Update Instructions]

      This update requires manual installation through DMS or on the BenQ Board.

      Updating the firmware from DMS

      ⚠️ Warning

      The firmware update restarts the devices automatically. Make sure to update the firmware during off hours.

      1. Go to https://dms.benq.com.
      2. Log in with your admin credentials.
      3. From the main menu, click Firmware. The list of available device models appears.
      4. Locate your BenQ Board model, and then click Update. The update summary appears.
      5. Review the update details, and then click Update.

        Tip: You can also click Schedule to schedule the update at a later time.

        Updating the firmware from the BenQ Board

        ⚠️ Warning

          • The firmware update requires a system restart. Make sure to save all important data before proceeding.
          • The update process may take a few minutes to complete. Ensure that there are no interruptions. Do not power off the device or disconnect from the internet to prevent permanent damage to the display.
        1. Open the Settings menu.
        2. Tap Advanced → System update.
        3. Tap Update system.

        The system downloads and updates the firmware and then restarts automatically.