System Updates
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      1. BenQ Service Genie
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      3. System Updates

      [RM04] Release Notes for FW v1.0.2.92

      Released 4/25/25 - Updated 4/18/25

      Models: RM6504, RM7504, RM8604

      Touch Firmware Version 5.0.9

      [Enhancements]

      • No touch recovery
        • If the touch function fails to work following a FW update/not properly installed, the system will repeat the installation process until it is installed correctly.

      [Fixed Issues]

      • Fixed the issue that the USB webcam may not be detected by the system after reboot or source change.
      • Fixed the issue that the face-tracking function of DV01K may fail to work.
      • Fixed the issue that the OSD menu => Advanced => Accessories => Webcam setting needs to be turned off manually when holding a video meeting using the Zoom app.
      • Fixed the issue that the OSD menu => Advanced => Accessories => Microphone setting will be restored back to the default setting after rebooting.
      • Google security patch updated to March, 2025.

      [Update Instructions]

      This update requires manual installation through DMS or on the BenQ Board.

      Updating the firmware from DMS

      ⚠️ Warning

      The firmware update restarts the devices automatically. Make sure to update the firmware during off hours.

      1. Go to https://dms.benq.com.
      2. Log in with your admin credentials.
      3. From the main menu, click Firmware. The list of available device models appears.
      4. Locate your BenQ Board model, and then click Update. The update summary appears.
      5. Review the update details, and then click Update.

        Tip: You can also click Schedule to schedule the update at a later time.

        Updating the firmware from the BenQ Board

        ⚠️ Warning

          • The firmware update requires a system restart. Make sure to save all important data before proceeding.
          • The update process may take a few minutes to complete. Ensure that there are no interruptions. Do not power off the device or disconnect from the internet to prevent permanent damage to the display.
        1. Open the Settings menu.
        2. Tap Advanced → System update.
        3. Tap Update system.

        The system downloads and updates the firmware and then reboots automatically.