System Updates
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      3. System Updates

      [RM04] Release Notes for FW v1.0.3.20

      Released 10/31/25 - Updated 10/30/25

      [New Features]

      Upgrade to Android 14

      The Android system has been upgraded from version 13 to 14.

      Multi-window update

      Users can now split the screen into one third and two thirds sections, in addition to the existing half-screen split option.

      USB Cloning encryption

      USB cloning is now encrypted. Unencrypted USB drives can still be used to clone RM04 models running this firmware version (1.0.3.20) or later.


      [Enhancements]

      • Boot-up times for boards running InstaShare Button mode have been significantly reduced.
      • Preinstalled three 3rd party security certificates: ContentKeeper, Securely, and iBoss.
      • The USB Port Lock feature has been refined to block only USB storage devices, while maintaining functionality for keyboards, mice, and other accessories.
      • The password reveal feature, which briefly shows each character as it is tapped, is now turned off by default.

      [Fixed Issues]

      • Fixed an issue where InstaShare Button mode wasn't able to be selected.
      • Fixed an issue where the built-in microphone was not automatically selected after disconnecting a USB speaker.
      • Fixed an issue causing speaker noise when both the Mic-In and Type-C ports on the front I/O panel were in use.
      • Fixed an issue that caused the keyboard to be covered by another window in multi-window mode.
      • Fixed an issue where X-Sign Broadcast Player did not wake up from sleep mode.
      • Fixed an issue where DMS created duplicate log files.
      • Fixed an issue preventing the board from joining Wi-Fi networks with hidden SSIDs.
      • Fixed an issue that interrupted recording when using the Floating Tool or EZWrite 6.
      • Fixed an issue causing annotation lag in the Floating Tool after extended use.

      [Updated Apps]

      • BenQ Launcher 1.5.9.0
      • Sidebar 1.1.15.0
      • Widget 1.2.3.0
      • Account Settings 2.1.23.0
      • EZMath 1.1.2.0
      • AMS File Manager 2.3.3.0
      • DMS Client 3.3.67.0

      [Update Instructions]

      This update requires manual installation through DMS or on the BenQ Board.

      Updating the firmware from DMS

      ⚠️ Warning

      The firmware update restarts the devices automatically. Make sure to update the firmware during off hours.

      1. Go to https://dms.benq.com.
      2. Log in with your admin credentials.
      3. From the main menu, click Firmware. The list of available device models appears.
      4. Locate your BenQ Board model, and then click Update. The update summary appears.
      5. Review the update details, and then click Update.

        Tip: You can also click Schedule to schedule the update at a later time.

        Updating the firmware from the BenQ Board

        ⚠️ Warning

          • The firmware update requires a system restart. Make sure to save all important data before proceeding.
          • The update process may take a few minutes to complete. Ensure that there are no interruptions. Do not power off the device or disconnect from the internet to prevent permanent damage to the display.
        1. Open the Settings menu.
        2. Tap Advanced → System update.
        3. Tap Update system.

        The system downloads and updates the firmware and then reboots automatically.