System Updates
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      1. BenQ Service Genie
      2. Release Notes
      3. System Updates

      [RP03] Release Note for FW 1.0.0.31

      For RP6503/RP7503/RP8603 - Released 11/5/24

      [New Features]

      Corp mode

      Administrators can enable this mode to disable the Android operating system. Users will still be able to connect their laptops to the board and use its touchscreen, soundbar, and camera for video calls and meetings. This setting is located in Settings → Device → Display → Signage mode.

      Keypad Menu Button

      This setting is located under Other Settings in the admin menu. With this setting, you can set the behavior of the Settings button found on the BenQ Board front panel. You can select among the following:

      • Show/hide BenQ Board settings
      • Freeze/unfreeze screen
      • Power on/off the backlight

      [Enhancements]

      Optimized the system audio.


      [Fixed Issues]

      • Fixed an issue that enabled the Floating Tool while the board is in Corp or Signage mode.
      • Fixed an issue that affected the touch response while using Windows Ink.

      [Updated Apps]

      The listed apps are now updated to the following versions:

      • AMS Files 2.1.7.1
      • DMS Client 3.2.4.2
      • EZWrite 6 1.3.15.3

      [Other Updates]

      The default EDID setting is now “Auto”.

      [Update Instructions]

      This update requires manual installation through DMS or on the BenQ Board.

      Updating the firmware from DMS

      ⚠️ Warning

      The firmware update restarts the devices automatically. Make sure to update the firmware during off hours.

      1. Go to https://dms.benq.com.
      2. Log in with your admin credentials.
      3. From the main menu, click Firmware. The list of available device models appears.
      4. Locate your BenQ Board model, and then click Update. The update summary appears.
      5. Review the update details, and then click Update.

        Tip: You can also click Schedule to schedule the update at a later time.

        Updating the firmware from the BenQ Board

        ⚠️ Warning

        • The firmware update requires a system restart. Make sure to save all important data before proceeding.
        • The update process may take a few minutes to complete. Ensure that there are no interruptions. Do not power off the device or disconnect from the internet to prevent permanent damage to the display.
        1. Open the Settings menu.
        2. Tap System → About → System update.
        3. Tap Update. The system downloads and updates the firmware and then restarts automatically.