Troubleshooting & Debugging
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      1. BenQ Service Genie
      2. Troubleshooting and Maintenance
      3. Troubleshooting & Debugging

      Troubleshoot Corrupted MacOS Audio Drivers

      Follow these helpful steps if the audio drivers for InstaShare 2 aren’t working correctly on your MacBook

      Step by Step

      1. Open Finder > Go > /Library/Audio/Plug-Ins/HAL
      2. Delete EShareAudio Driver
      3. Delete InstaShareAudio Driver(if corrupted it may have been renamed to device driver) 
      4. Open Applications Folder -
      5. Delete InstaShare 1 
      6. Delete InstaShare 2
      7. Empty Trash
      8. Reboot
      9. Open browser - download new InstaShare 2.dmg
      10. Install new InstaShare 2 DMG and wait 60 seconds 
      11. Run InstaShare 2 and test