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Troubleshooting and Maintenance
Technical Documents
IAM
- How to Change the Main Administrator Account for BenQ Cloud Services?
- How to Group Users?
- How to Set Group Permissions?
- How to Regulate Service Permissions for New Users by Group?
- How to check what permissions are applied to an account?
- BenQ IAM Active Directory (AD) Integration Guide
- How to sign in BenQ Boards with ClassLink?
- [IAM] Azure AD is no longer provisioning any new users to IAM
- IAM Role Definitions
AMS
DMS
- DMS 3.0 How to Export Device Analytics and Graphs
- How to Unbind your BenQ Board from BenQ Cloud Services?
- How to export log files from the DMS Client Application on the BenQ Board
- [DMS] How can I manage Instashare 2 settings through DMS?
- No pairing code when adding device to DMS Cloud
- Cannot use unique ID/QRcode to add to DMS Cloud
- Device always shows offline on DMS Cloud
X-Sign Broadcast
Log In
Set Up & Operation
- How to Choose the Right Wi-Fi Dongle for your BenQ Boards
- [RM04/RP04] What settings can I clone via USB?
- [RM04/RP04] How to Clone BenQ Board Settings using a USB Drive?
- How can I upload Wi-Fi certificates to my BenQ Board?
- Touch issues with Windows 10
- Why WiFi is turned off automatically after I switch input sources on RP02
- [ITS] How to Stop BenQ Board from Powering Off
- [ITS/Teacher] How to Adjust Sound on BenQ Board
Troubleshooting & Debugging
- Troubleshoot Corrupted MacOS Audio Drivers
- How to Export System Logs on BenQ Boards
- How to Calibrate Touch for BenQ Boards in Windows
- RP03v1 USB Extender Compatibility
- How to make BenQ keyboard moveable
- Allowing access to BenQ Apps Google Admin Console.
- Procedure to Update QOTA to 2.3.0.22 (RP04 older than v20240129 / RM04 older than 1.0.2.26)
- [ITS] Why are boards showing in AMS/Broadcast, but not DMS?
- [ITS] How to uninstall app updates on your EDLA certified BenQ Board
- [Instashare 2] Why does my Mac device fail to cast to my BenQ Board